--- title: The best possible supporter experience | Woods Valldata description: When you outsource your fundraising services, how can you ensure your supporter experience remains the very best it can be? Find out with Woods Valldata image: https://info.woodsvalldata.co.uk/hubfs/WV-email-header-1-1.png --- [![logo](https://www.woodsvalldata.co.uk/wp-content/uploads/2023/04/logo.svg)](https://www.woodsvalldata.co.uk/) - [About](https://www.woodsvalldata.co.uk/about/) - [How we work](https://www.woodsvalldata.co.uk/about/how-we-work/) - [Our people](https://www.woodsvalldata.co.uk/about/our-people/) - [Compliance](https://www.woodsvalldata.co.uk/about/compliance/) - [Careers](https://www.woodsvalldata.co.uk/about/careers/) - [Services](https://www.woodsvalldata.co.uk/services/) - [Response handling](https://www.woodsvalldata.co.uk/services/response-handling/) - [Lottery](https://www.woodsvalldata.co.uk/services/lottery/) - [Affinity](https://www.woodsvalldata.co.uk/affinity-lottery/) - [Aspire](https://www.woodsvalldata.co.uk/services/lottery/aspire/) - [Advantage](https://www.woodsvalldata.co.uk/services/lottery/advantage/) - [Raffle](https://www.woodsvalldata.co.uk/services/raffle/) - [Fulfilment](https://www.woodsvalldata.co.uk/services/fulfillment/) - [Direct Debit](https://www.woodsvalldata.co.uk/services/direct-debit/) - [Data strategy](https://www.woodsvalldata.co.uk/services/data-strategy/) - [Case studies](https://www.woodsvalldata.co.uk/case-studies/) - [Resources](https://www.woodsvalldata.co.uk/resources/) - [Insights](https://www.woodsvalldata.co.uk/resources/?_resource_category=insights) - [Blog](https://info.woodsvalldata.co.uk/blog?__hstc=147199208.9e5ab3d8a0ca3a3f5a12ec2a1f7616ec.1686240030480.1687955986587.1687958199477.32&__hssc=147199208.7.1687958199477&__hsfp=3372006991) - [Events & webinars](https://www.woodsvalldata.co.uk/resources/?_resource_category=events-webinars) - [Glossary](https://www.woodsvalldata.co.uk/glossary/) - [My account](https://www.woodsvalldata.co.uk/my-account/) - [Get in touch](https://www.woodsvalldata.co.uk/contact/) ![woods valldata](https://info.woodsvalldata.co.uk/hubfs/WV-email-header-1-1.png) # The best possible supporter experience Published by [Helen Halahan](https://info.woodsvalldata.co.uk/blog/author/helen-halahan) on Jul 3, 2023, 8:30:00 AM ## **When you outsource your fundraising services, how can you ensure your supporter experience remains the very best it can be?** In this blog Woods Valldata takes you through advice direct from their in-house charity experts. ## Productive partnerships When you outsource your fundraising services find a company who will work in partnership with you rather than as a transactional relationship. As a result they will share your passion and feel your successes. They will go above and beyond to make your supporters feel valued. “Good things are better shared,” says Angela Davis, Head of Projects & Campaign Operations at Woods Valldata, “That’s why our friendly experts work closely and proactively with our charity partners to share knowledge and experience.” “We work as an extension of your team. We develop, grow and continuously improve your programme – always delivering more. We get to know you and your charity so campaigns are set-up quickly, efficiently and without fuss. We make strategic and tactical recommendations that drive efficiencies and help you achieve your fundraising ambitions.” ![people in office environment lookiing at a report in a meeting](https://info.woodsvalldata.co.uk/hs-fs/hubfs/people%20in%20office%20environment%20lookiing%20at%20a%20report%20in%20a%20meeting.jpg?width=267&height=341&name=people%20in%20office%20environment%20lookiing%20at%20a%20report%20in%20a%20meeting.jpg) ## Strategic innovation You want your fundraising programmes to continue to inspire your supporters and the communications they receive to provide them with the best possible experience. You need a partner that will lead the way with strategy and insight. “We use our extensive expertise in data strategy and the wealth of insight available to us to drive continuous improvement, benefitting our charity partners and the wider fundraising community,” explains Helen Daw, Head of Data Strategy and Insights at Woods Valldata. “Because we have extensive experience of the marketplace working with over one hundred charities, we have access to insight that makes a real difference,” she continues. “We know the sector is constantly changing, and your supporters’ expectations are changing too. We’re here as your strategic partner to drive innovation, meet your evolving needs and make your programmes fly higher than ever.” ## End-to-end service well delivered Multiple suppliers at multiple points in your programme can cause hold-ups and disconnect – leading to delays and issues with supporter communications. When you work with one trusted and reliable fundraising partner you know that your supporters will get the best possible experience. “Partnering across multiple services at Woods Valldata saves you time, money and hassle. Why manage multiple suppliers when you can benefit from our full service with all the associated economies of scale?” says Louise Harden, Head of Operations at Woods Valldata. “When you outsource, you’re outsourcing your charity’s reputation. And we completely understand that. Compliance is at the heart of everything we do, so you can trust us to manage your programmes with the utmost care, professionalism and integrity, ultimately protecting your supporters.” “The right mix of automated processes and human intervention across our print, production, response handling, payment processing and fulfilment services increases accuracy, saving time and money. Getting it right not only keeps data safe, it makes life easier and makes the supporter experience positive.” ![four young professional people in an office environment high fiving](https://info.woodsvalldata.co.uk/hs-fs/hubfs/four%20young%20professional%20people%20in%20an%20office%20environment%20high%20fiving.jpg?width=458&height=306&name=four%20young%20professional%20people%20in%20an%20office%20environment%20high%20fiving.jpg) ## **At Woods Valldata, we’re here for you, there for your supporters.** We offer charities an unparalleled spectrum of outsourced fundraising services including raffle, lottery, response handling, banking and fulfilment. Everything is managed in-house, with our own people and processes, technical capabilities and breadth of expertise so you know the service you get is the best it can be. We work in partnership with you to deliver the best programme for everyone – with the closest support, expert guidance and strategic advice to drive efficiencies and growth. Plus, we focus on doing things right operationally – compliant, fast, accurate, cost effective - to achieve the results for you and your supporters. We aim to surprise and delight – raising expectations and finding new ways to engage and strengthen support. Whatever you want when you outsource your cross-channel fundraising programmes – insight, strategy and innovation driving growth, or reliable processes and continuous improvements delivering faster and more accurate banking, thanking and fulfilment - we make your supporters feel appreciated and elevate your ability to achieve more. The result is happier, engaged, loyal supporters who feel more valued. And increased income, greater ROI and ongoing growth for your fundraising programmes. ### We're your Partners in Possibility Want to find out more? 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We offer an unparalleled range of outsourced fundraising services giving your supporters the best possible experience and helping you grow your fundraising programmes. We’re your Partners in Possibility #### Contact Info Lansdowne House, Bumpers Way, Chippenham, SN14 6NG [01249 653444](tel:01249653444) [charities@woodsvalldata.co.uk](mailto:charities@woodsvalldata.co.uk) #### Quick links - [Services](https://www.woodsvalldata.co.uk/services/) - [About](https://www.woodsvalldata.co.uk/about/) - [Contact](https://www.woodsvalldata.co.uk) - [Careers](https://www.woodsvalldata.co.uk/about/careers/) #### Blog posts ![Group-3](https://woodsvalldata.co.uk/wp-content/uploads/2023/04/Group-3.svg) ![iof-logo](https://woodsvalldata.co.uk/wp-content/uploads/2023/04/iof-logo.svg) ![Lotteries-Council-Platnum-Member-white](https://woodsvalldata.co.uk/wp-content/uploads/2023/04/Lotteries-Council-Platnum-Member-white.svg) ![gc-logo](https://woodsvalldata.co.uk/wp-content/uploads/2023/04/gc-logo.svg) ![PCI-logo](https://woodsvalldata.co.uk/wp-content/uploads/2023/04/PCI-logo.svg) ![27001-Logo](https://woodsvalldata.co.uk/wp-content/uploads/2023/06/27001-Logo.gif) 2023 Copyright Woods Group Ltd (trading as Woods valldata). Company number 03665861, VAT number GB991231322 - [Privacy](https://www.woodsvalldata.co.uk/privacy-policy/) - [Cookies](https://www.woodsvalldata.co.uk/cookie-policy/) - [Terms of use](https://www.woodsvalldata.co.uk/terms-of-use/) - [Site map](https://www.woodsvalldata.co.uk/site-map/) [![Resolution design logo](https://resolutionlabs.co.uk/cdn/resolution-dot-white-logo.svg)](https://resolutiondesign.co.uk) ## Affinity [Affinity Lottery](https://www.woodsvalldata.co.uk/affinity-lottery/) is the ideal solution for charities looking for the joys to be had in acquiring and building relationships with players without the operational administrative burden.  This option enables your charity to increase player acquisition and boost your fundraising from the very first draw – with a prize fund with a £25,000 top prize at no cost or risk to your organisation. Perfect for: - Testing if lottery is right for your charity - When charity admin and financial resources are limited - Charities and societies of any size **[Book a demo.](https://meetings.hubspot.com/gemma-ward?__hstc=147199208.9e5ab3d8a0ca3a3f5a12ec2a1f7616ec.1686240030480.1687955986587.1687958199477.32&__hssc=147199208.1.1687958199477&__hsfp=3372006991)** Find out if Affinity Lottery is your perfect fit. [Get more info on Affinity Lottery including our ROI calculator](https://www.woodsvalldata.co.uk/affinity-lottery/) ## Aspire Owned by you and managed by us, Aspire Lottery is perfect for charities and not-for-profits looking to increase regular giving income from a different type of supporter.   Your Aspire lottery is unique to you, perfectly matched to your cause and ready to go to deliver increased fundraising income to your charity.  Perfect for: - Quickly and easily setting up your own lottery - Migrating a small to medium sized lottery to a more intuitive platform **[Book a demo.](https://meetings.hubspot.com/julia-seidel?__hstc=147199208.9e5ab3d8a0ca3a3f5a12ec2a1f7616ec.1686240030480.1687955986587.1687958199477.32&__hssc=147199208.1.1687958199477&__hsfp=3372006991)** Find out if Aspire Lottery is your perfect fit. [Get more info on Aspire Lottery](https://www.woodsvalldata.co.uk/services/lottery/aspire/) ## Advantage Advantage Lottery is the best weekly lottery product to take you and your fundraising efforts to a higher level!   It’s customisable and adaptable to fit with the growth needs of your programme and offers greater freedom in how you run your lottery, whilst giving you everything needed to help it reach its full potential.  Perfect for: - Charities who want to make their lottery unique - Migrating a medium to large sized lottery to benefit from Woods Valldata’s experience and expertise **[Chat to us.](https://meetings.hubspot.com/julia-seidel?__hstc=147199208.9e5ab3d8a0ca3a3f5a12ec2a1f7616ec.1686240030480.1687955986587.1687958199477.32&__hssc=147199208.1.1687958199477&__hsfp=3372006991)** Let’s take your lottery to the next level. [Get more info on Advantage Lottery](https://www.woodsvalldata.co.uk/services/lottery/advantage/)